Terms and Conditions
Effective Date: 06/07/2022

Welcome to Magical Moments! These Terms and Conditions (“Terms”) apply to all bookings and services provided by Magical Moments (“we”, “us”, “our”), including but not limited to children’s parties, events, and character appearances.

By booking with Magical Moments, you are agreeing to these Terms and Conditions.

1. Bookings

  • All bookings are subject to availability and must be confirmed in writing via email.

  • A deposit may be required to secure your booking. This will be communicated at the time of booking.

2. Cancellations and Refunds

  • All deposits are non-refundable.

  • Cancellations must be made in writing via email.

  • In the unlikely event that we need to cancel due to unforeseen circumstances, we will offer a full refund or reschedule your booking.

3. Arrival and Set-Up

  • We will arrive approximately 5–10 minutes before the scheduled start time to prepare.

  • Adequate parking close to the venue must be available to allow for smooth arrival and unloading of equipment and costumes.

4. Supervision and Safety

  • Children must be supervised at all times by a responsible adult during the event.

  • We are entertainers, not childminders, and cannot be held responsible for the supervision or behaviour of children.

5. Character Appearances

  • Characters are portrayed as lookalike performers inspired by classic fairy tales. We are not affiliated with or representing any copyrighted brands or franchises.

  • We reserve the right to adapt or modify costumes or performers depending on availability.

6. Photography and Social Media

  • We may request to take photos during the event for promotional use (e.g. social media or website).

  • We will always ask for your permission before taking or sharing any images.

7. Liability

  • Magical Moments accepts no responsibility for any accidents, injuries, or damage that occur during the event unless directly caused by our staff’s negligence.

  • It is the responsibility of the client to ensure the event environment is safe.

8. Weather and Outdoor Events

  • If your event is held outdoors, shelter or cover is required to protect our performers, costumes, and props.

  • In the event of poor or unsafe weather conditions and no suitable cover being available, we may be unable to carry out the performance or complete the booking as planned.

9. Other Vendors and Party Conditions

  • If other entertainment or services (e.g. bouncy castles or food vendors) are booked, please note:

    • Bouncy castles must be fully deflated during our visit.

    • Food should only be served during our Diamond Package unless discussed and agreed in advance.

  • These measures help us deliver the best possible experience for your children.

  • If these conditions are not met, we may be unable to complete the planned activities.

10. Contact Information

For any questions, changes to your booking, or concerns, please contact:
 magicalmomentspartyco@gmail.com

By booking with Magical Moments, you are agreeing to these Terms and Conditions.